prism® governance structure

prism® mission and vision

prism® is undergoing a step change improvement program.  As part of this program the previous governance structure has transitioned to a more lean focused organization.  The new Board of Directors (BoD) was appointed in Q1-2013.  Its remit is to transform the prism® proposition to closer align to the ITSM professional’s needs and to that of the industry.

Click on the director positions to find out more about their remit and to access their contact details.  prism® always welcomes feedback.

The mission of prism® (why we exist) is to promote professional recognition of Service Management professionals based on their experience, educational achievements and professional activities.

Using a defined global scheme to award credentials, Service Management professionals can plan and manage their continuing professional development. Additionally, the credential scheme provides

1. a level of assurance for the Service Management customer or employer,
   

1. promotes the profession of Service Management, and
   

1. advances the Service Management Body of Knowledge.
   

The vision of prism® (what we want to be) is to be the acknowledged and definitive authority for recognizing and credentialing Service Management professionals worldwide.

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