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CONTINUAL PROFESSIONAL DEVELOPMENT ANNUAL REQUIREMENT


Elective area credits

(e.g. certifications, conference/meeting attendances, SME activities or the APV list)

34


Mandatory credits

in the areas of Authorship, Presenting or Volunteering (APV)

6


Annual minimum credits

(total)

40

priSM® credential holders - overview of Professional credential requirements

The Professional level is open to those who have met the priSM® specified requirements (educational and experience) and demonstrated professional competence in Service Management.


Mandatory Requirements:

  1. BulletMembership in itSMF (reciprocity with other chapters upon request) Signed itSMF Code of Ethics form Must meet one (1) of the following options:


  1. BulletAn accredited 3‐5 year university or higher degree with an emphasis in Service Management


  1. BulletA Bachelor’s degree (3‐5 year program) plus two (2) years of ITSM experience (for example, Service Desk agent, process team member, business relationship team member, etc...)


  1. BulletAn Associate’s degree plus four (4) years of ITSM experience (for example, Service Desk agent, process team member, business relationship team member, etc...)


  1. BulletSix (6) years of ITSM experience (for example, Service Desk Supervisor, process team member, Security analyst, business relationship team member, etc...)


  1. BulletTwo (2) certificates at the Professional level or above from the Approved Certification List Note: The following single certificate fulfills the two (2) certificate requirement:


  1. BulletAn advanced college/university degree in a Service Management related field (MBA, MA/MS, PhD, etc...)


  1. BulletSix (6) additional points from the Approved Certification and/or Qualification List (prerequisites for the required two (2) certificates (above) cannot be used to fulfill this requirement)


Applicant submits:

  1. BulletSigned copy of the priSM® Application Form with a signed copy of the itSMF Code of Ethics and priSM® agreement (included at the end of this application)


  1. BulletOne of the following sets of documentation:


  1. BulletDiploma, transcript or other validation of a 3‐5 year university (or higher) degree with an emphasis in Service Management OR


  1. BulletDiploma, transcript or other validation of a Bachelor’s degree (3‐5 year program) plus a résumé or CV demonstrating two (2) years of ITSM Experience OR


  1. BulletDiploma, transcript or other validation of an Associate’s degree (2 year program) plus a résumé or CV demonstrating four (4) years of ITSM Experience OR


  1. BulletRésumé, CV or priSM® Supplemental CV Addendum Form


  1. BulletpriSM® Calculator & Checklist Form and documentary evidence as follows:


  1. BulletTwo (2) certificates obtained from training programs at the Professional level listed on the Approved Certification List (or the single certificate as described above)


  1. BulletDocumentation of having earned six (6) points from the Approved Certification and/or Qualification


  1. BulletList Completed and signed priSM® Reference Form

28th April 2013 - the prism credential levels and criteria are under review, the information below represents the current details.  Updates will follow in June 2013.