NEWSNews_and_press_releases/News_and_press_releases.html
Credential holdersCredential_holders.html
About prism®About_priSM.html
Contact prism®Contact_priSM.html
Benefits of prism®Benefits_of_priSM.html
Applying to prism®Applying_to_priSM.html
prism® documentspriSM_Public_Document_Library.html
Homeprism_by_itSMF_International.html
 

prism® website policies

PRIVACY POLICY

The priSM Institute® respects individual privacy and values the confidence of its credential holders, volunteers, employees, consumers, business partners and others. Not only does The priSM Institute® strive to collect, use and disclose personal information in a manner consistent with the laws of the countries in which it does business, but it also has a tradition of upholding the highest ethical standards in its business practices. This policy (the “Policy”) sets forth the privacy principles The priSM Institute® follows with respect to transfers of personal information from the European Economic Area (EEA) (which includes the twenty-seven member states of the European Union (EU) plus Iceland, Liechtenstein and Norway) and from Switzerland to the United States.

SCOPE

This policy (the “Policy”) applies to all personal information received by The priSM Institute® in the United States from the EEA and from Switzerland, in any format, including electronic, paper or verbal.

DEFINITIONS

For purposes of this Policy, the following definitions shall apply:

“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, The priSM Institute® or to which The priSM Institute® discloses personal information for use on The priSM Institute®'s behalf.

“The priSM Institute®” is wholly owned by itSMF International and means, its predecessors, successors, subsidiaries, divisions and groups in the United States.

“Personal information” means any information or set of information that identifies or could be used by or on behalf of The priSM Institute® to identify an individual. Personal information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public personal information.

“Sensitive personal information” means personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, views or activities, that concerns health or sex life, information about social security benefits, or information on criminal or administrative proceedings and sanctions other than in the context of pending proceedings. In addition, The priSM Institute® will treat as sensitive personal information received from a third party where that third party treats and identifies the information as sensitive.

PRIVACY PRINCIPLES

The privacy principles in this Policy have been developed based on the Safe Harbor Principles.

NOTICE: Where The priSM Institute® collects personal information directly from individuals in the EEA, it will inform them about the purposes for which it collects and uses personal information about them, the types of non–agent third parties to which The priSM Institute® discloses that information, the choices and means, if any, The priSM Institute® offers individuals for limiting the use and disclosure of personal information about them, and how to contact The priSM Institute®. Notice will be provided in clear and conspicuous language when individuals are first asked to provide personal information to The priSM Institute®, or as soon as practicable thereafter, and in any event before The priSM Institute® uses or discloses the information for a purpose other than that for which it was originally collected.

Where The priSM Institute® receives personal information from its subsidiaries, affiliates or other entities in the EEA, it will use and disclose such information in accordance with the notices provided by such entities and the choices made by the individuals to whom such personal information relates.

CHOICE: The priSM Institute® will offer individuals the opportunity to choose (opt-out) whether their personal information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

For sensitive personal information, The priSM Institute® will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

The priSM Institute® will provide individuals with reasonable mechanisms to exercise their choices.

DATA INTEGRITY: The priSM Institute® will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. The priSM Institute® will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

TRANSFERS TO AGENTS: The priSM Institute® will obtain assurances from its agents that they will safeguard personal information consistently with this Policy. Examples of appropriate assurances that may be provided by agents include: a contract obligating the agent to provide at least the same level of protection as is required by the relevant Safe Harbor Principles, being subject to EU Directive 95/46/EC (the EU Data Protection Directive), being subject to Swiss Federal Act on Data Protection, Safe Harbor certification by the agent, or being subject to another European Commission or Swiss FDPIC adequacy finding (e.g., companies located in Canada). Where The priSM Institute® has knowledge that an agent is using or disclosing personal information in a manner contrary to this Policy, The priSM Institute® will take reasonable steps to prevent or stop the use or disclosure.

ACCESS AND CORRECTION: Upon request, The priSM Institute® will grant individuals reasonable access to personal information that it holds about them. In addition, The priSM Institute® will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

SECURITY: The priSM Institute® will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

ENFORCEMENT: The priSM Institute® will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that The priSM Institute® determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment.

DISPUTE RESOLUTION: Any questions or concerns regarding the use or disclosure of personal information should be directed to the The priSM Institute® Privacy Office at the address given below. The priSM Institute® will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Policy.

LIMITATION ON APPLICATION OF PRINCIPLES

Adherence by The priSM Institute® to these Safe Harbor Principles may be limited (a) to the extent required to respond to a legal or ethical obligation; (b) to the extent necessary to meet national security, public interest or law enforcement obligations; and (c) to the extent expressly permitted by an applicable law, rule or regulation.

CONTACT INFORMATION

Questions or comments regarding this Policy should be submitted to the The priSM Institute® Privacy Office by mail to:

The priSM Institute® Privacy Office
150 E. Colorado Blvd., Suite 215

Pasadena, CA  91105, USA


Or by e-mail to the The priSM Institute® privacy office

CHANGES TO THIS PRIVACY POLICY

This Policy may be amended from time to time, consistent with the requirements of the Safe Harbor Principles. A notice will be posted on the The priSM Institute® web page (www.theprisminstitute.org) for 60 days whenever this Safe Harbor Privacy Policy is changed in a material way.

EFFECTIVE DATE: FEBRUARY 19, 2011

REFUND POLICY

  1. 1.General Information
    The priSM Institute® does not allow for the refund of credential holder fees once a credential has been awarded.

  2. 2.Overpayment Refund
    Where an error has been made by     The priSM Institute® or a banking facility which results in an overpayment being made, the Registration Services Manager may, in consultation with the credential holder, refund by either a credit of the overpayment, or alternatively by check for the full amount of the overpayment. Checks will be sent within 30 days to the credential holder’s on file address.

  3. 3.Terms and Conditions of ISCPES Membership Products and Services
    The priSM Institute® policy only allows services to be provided to credential holders in good standing. If a credential holders fails to pay their fees within one (1) month of the due date, the credential holder will not be entitled to the privileges of a priSM® credential. If an individual's account is not in good standing they may not use the priSM® services or claim to be a credential holder of the The priSM® Institute.

  4. 4.Additional Costs incurred during the processing of priSM® credential holder fees
    The credential holder will be responsible for all unexpected costs incurred by The priSM Institute    ® incurred in the processing of credential holder fees. Such costs include (but are not limited to) dishonored check fees or bank charges made as a result of insufficient funds or accounts having been closed or card processing fees due to dishonored transactions.